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REFUND POLICY
Do to the nature of our products we do not offer returns or refunds. We do offer replacement of products if there is an issue that may cause the product to be inoperable.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and correct it. Pictures of the damaged item with the Natural Creations label must be shown and a summary of cause of damage must be sent to our email at jtsoaps4u@gmail.com. We reserve the right to not replace products that show the client caused the damage.
SHIPPING POLICY
Shipping calculated at checkout. If you purchase $60 or more, your shipping is free or if you purchase a specialty candle, your shipping is free.
All orders are processed in 1-3 days. Shipping times for the United States is 7-10 business days, but can be delayed due to unforeseen issues including the current pandemic.
We ship throughout the United States. We provide tracking information for all orders shipped.
We accept Paypal and all major credit cards.
Natural Creations Soaps & More
6597 Pearl Road, Parma Heights, Ohio 44130
Copyright © 2022 Natural Creations Soaps & More - All Rights Reserved.
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